Victorian Office Telephony Services
VOTS is the provision of office telephony and related facilities management service to the Whole of Victorian Government. (WoVG).. Specific services include:
- Managed service office telephony - Traditional and IP
- Call attendants
- Help Desk, and
- Call charge validation.
The contract between the State and NEC Australia Pty Ltd (NEC) outlines how NEC will offer products and services to customers. The contract set includes:
VOTS Head Agreement
The Head Agreement records the agreements and arrangements between the State and NEC under which NEC provides the required products and services. The Head Agreement also sets out the broad contractual framework in which products and services are created, managed and terminated, that is the VOTS Service Agreements and Customer Contracts.
VOTS Service Agreement - Telephony Facilities Management
Represents a comprehensive suite of desktop telephony facilities management products, including Telephony, Network, Customer Care, Maintenance, Billing and Procedures, Plans and Records.
VOTS Service Agreement - Telephony Sub-Systems
Analogue, Digital and IP handset rental and purchase options, with details on various other peripheral items. Centralised Attendants, carrier billing reconciled to the handset, carrier billing processing and payment management.
VOTS Service Agreement - Installation and Projects
Identifies pricing and service levels for MAC projects (10 – 500 hard MACs). Also covered is a commitment from the supplier regarding the availability and charges for professions and trades personnel for many of the standard telephony skill sets, eg electrician, cablers, PBX programmers, etc.
VOTS Service Agreement - Internet Protocol
Details requirements for IP Telephony. Sets out the minimum LAN specification for IP Telephony to the desktop. It includes the requirements for the IP network that link all of the sites (iCDN).
VOTS Service Agreement - Telephony Managed Maintenance
Identifies the services consisting of the management, maintenance and support of Approved Equipment and the supply of telephone switching, telephone sub-systems management and associated reporting, maintenance, training billing and customer support functions.
Sets out the agreement between the Customer and NEC including details specific to the particular Customer.
Each of the five VOTS Service Agreements record the specific service levels, pricing, and arrangements under which NEC supplys products and services to customers under customer contracts.
Number of Contracts
Victorian Office Telephony Services (VOTS)
Contract Reference Number:
Open or Closed
31 March 2004
Evergreen contract. Currently under review.
Department of Treasury and Finance
Department of Treasury & Finance
Ph: (03) 9651 1551
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