VOTS is the provision of office telephony and related facilities management service to the Whole of Victorian Government. (WoVG).. Specific services include:

• Managed service office telephony - Traditional and IP
• Voicemail
• Call attendants
• Help Desk, and
• Call charge validation.

VOTS is one of the five contracts that were delivered under the Victorian Government’s Telecommunications Purchasing and Management Strategy (TPAMS). Additional contracts include those for the provision of Internet Services and Telecommunications Carriage Service (TCS) including voice, mobile and data carriage services.

The contract between the State and NEC Australia Pty Ltd (NEC) outlines how NEC will offer products and services to customers. The contract set includes:

VOTS Head Agreement
The Head Agreement records the agreements and arrangements between the State and NEC under which NEC provides the required products and services. The Head Agreement also sets out the broad contractual framework in which products and services are created, managed and terminated, that is the VOTS Service Agreements and Customer Contracts.

VOTS Service Agreement - Telephony Facilities Management
Represents a comprehensive suite of desktop telephony facilities management products, including Telephony, Network, Customer Care, Maintenance, Billing and Procedures, Plans and Records.

VOTS Service Agreement - Telephony Sub-Systems
Analogue, Digital and IP handset rental and purchase options, with details on various other peripheral items. Centralised Attendants, carrier billing reconciled to the handset, carrier billing processing and payment management.

VOTS Service Agreement - Installation and Projects
Identifies pricing and service levels for MAC projects (10 – 500 hard MACs). Also covered is a commitment from the supplier regarding the availability and charges for professions and trades personnel for many of the standard telephony skill sets, eg electrician, cablers, PBX programmers, etc.

VOTS Service Agreement - Internet Protocol
Details requirements for IP Telephony. Sets out the minimum LAN specification for IP Telephony to the desktop. It includes the requirements for the IP network that link all of the sites (iCDN).

VOTS Service Agreement - Telephony Managed Maintenance
Identifies the services consisting of the management, maintenance and support of Approved Equipment and the supply of telephone switching, telephone sub-systems management and associated reporting, maintenance, training billing and customer support functions.

Customer Contract
Sets out the agreement between the Customer and NEC including details specific to the particular Customer.

Each of the five VOTS Service Agreements record the specific service levels, pricing, and arrangements under which NEC supplys products and services to customers under customer contracts.

Contract summary

Supplier Contractor	NEC
Number of Contracts	1
Reference	Victorian Office Telephony Services (VOTS)
Contract Reference Number:	78875
Open or Closed	Open
Start date	31 March 2004
End date	Evergreen contract. Currently under review.
Lead Entity	Department of Treasury and Finance
Category Manager	Neil O'Connor Category Manager Strategic Sourcing Department of Treasury & Finance Ph: (03) 9651 1551 E-mail: neil.o'connor@dtf.vic.gov.au
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